Tools for Project Management, Workshops and Consulting

eBook - A Must-Have Compendium of Essential Tools and Techniques

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Bibliografische Daten
ISBN/EAN: 9783895789182
Sprache: Englisch
Umfang: 488 S., 9.45 MB
Auflage: 3. Auflage 2016
Format: PDF
DRM: Adobe DRM


"This book is of the kind you always wanted but didn't think would or could ever exist: the universal field theory of problem solving." Tom Sommerlatte<br> Typically today's tasks in management and consulting include project management, running workshops and strategic work - all complex activities, which require a multitude of skills and competencies. This standard work, which is also well accepted amongst consultants, gives you a reference or cookbook-style access to the most important tools, including a rating of each tool in terms of applicability, ease of use and effectiveness.<br> In this considerably enlarged third edition, Nicolai Andler presents 152 of such tools, grouped into task-specific categories: Definition of a Situation/Problem - Information Gathering - Creativity - Information Consolidation - Goal Setting - Strategic, Technical and Organisational Analysis - Evaluation and Decision Making - Project Management.<br> Checklists and Application Scenarios further enhance the use of this toolbox. Information provided by this book is:<br> - comprehensive and sufficiently wide in scope, combined with a practical level of detail without being too academic<br> - reliable and proven in numerous real implemented cases<br> - easy to apply due to many different search options, checklists, application scenarios and guiding instructions.<br> Written by a professional consultant, business analyst and business coach, this book is a unique reference work and guide for those wanting to learn about or who are active in the fields of consulting, project management and problem solving in general, both in business and engineering: business coaches and management trainers, workshop moderators, consultants and managers, project managers, lecturers and students.<br>


is a management/IT consultant, business analyst and business coach. He lives in Cape Town, South Africa, and works for enterprises in South Africa and Central Europe.


Brief contents/Overview of tools 5Application areas of each tool 91 Introduction to the concept and application of this book231.1 Structure of this book 231.2 How to use the book 231.3 The target audience of this book 241.4 The scope of this book 251.5 Skills and competencies for your personal development 251.6 Clarification on methodologies, models, tools and techniques 272 Problem solving approach and application292.1 Problem solving 292.1.1 Different problem solving processes and approaches 302.1.2 The problem solving process used in this book 312.1.3 Mental thinking levels during problem solving 352.1.4 Problem solving process and consulting process 362.1.5 The authors assumptions 382.1.6 Macro logic project cycle micro logic problem solving cycle 402.2 Categories of tools 442.3 How to select the right tool 482.3.1 Overview of tools 482.3.2 Where in the problem solving process am I? 492.3.3 Checklist for problem solving processes to identify required tool 492.3.4 What is the right category? 502.3.5 How to compile the shopping list 502.3.6 Application sequence of tools 523 Diagnosis543.1 Definition of a situation/problem 543.1.1 5W Problem questions 583.1.2 Problem definition 593.1.3 Boundary examination 653.1.4 Problem tree 683.1.5 From As-Is to To-Be 723.1.6 Problem goal twist 753.1.7 SPIN 773.1.8 Kepner/Tregoe problem diagnosis 793.1.9 Reverse the problem 813.1.10 Hypotheses 823.1.11 Hypothesis tree 833.1.12 Competing hypotheses 883.1.13 Issue tree 893.1.14 Influence matrix 923.1.15 Fishbone or Cause-effect tool 943.1.16 Black box 963.1.17 IS IS NOT 993.1.18 Stakeholder expectation management 1013.1.19 Stakeholder analysis 1033.1.20 Stakeholder map 1093.1.21 Stakeholder influence matrix 1123.1.22 Stakeholder accordion 1143.1.23 Stakeholder swapping 1163.1.24 Context diagram 1183.1.25 Silo view 1223.1.26 Helicoptering 1243.1.27 Mind map 1253.1.28 Diagnosis plan 1283.2 Information gathering 1303.2.1 Desk research/database research 1443.2.2 Interview (unstructured) 1453.2.3 Socratic debate 1463.2.4 Focus interview 1503.2.5 Systemic questions 1523.2.6 Six Pillars 1563.2.7 Tripod (mixed) 1603.2.8 Octagon 1613.2.9 Focus groups (unstructured) 1633.2.10 Survey/field study dipstick 1653.2.11 Direct observation (DILO = day in the life of) 1673.2.12 Delphi or expert panel 1683.2.13 Scenario analysis 1693.2.14 Questionnaire (structured) 1713.2.15 Climate assessment (structured) 1733.2.16 Information gathering plan 1773.2.17 5 Whys 1783.3 Creativity 1793.3.1 Brainstorming 1823.3.2 Cardstorming 1843.3.3 6-3-5 1863.3.4 Questions circle 1873.3.5 Lotus blossom 1883.3.6 Irritating words 1893.3.7 Mental provocation 1913.3.8 Cross associations 1923.3.9 Funny Man 1943.3.10 Opponents advocate 1953.3.11 Fishpond 1973.3.12 Bionic 1983.3.13 Synectics 1983.3.14 Bisociations 2023.3.15 Distraction 2033.3.16 Provocative associations 2043.3.17 RARA 2053.3.18 Morphological matrix 2073.3.19 Attribute listing 2083.3.20 Nyaka (defect analysis) 2093.3.21 Merlin technique/Osborn checklist 2113.4 Information consolidation 2143.4.1 Cornell notes 2193.4.2 Pareto (80:20) 2213.4.3 ABC 2233.4.4 Information matrix 2253.4.5 Card sorting 2273.4.6 Affinity diagram 2283.4.7 Venn diagram 2303.4.8 Force field 2324 Goals and objectives setting2354.1 Objectives tree 2404.2 Goal hierarchy 2434.3 Charter 2464.4 Goal catalogue 2474.5 X-matrix (Hoshin) 2504.6 SMART goals 2534.7 Goal grid 2544.8 Well-defined outcomes 2554.9 3 P statements 2584.10 SNAP 2595 Analysis2615.1 Strategic analysis 2645.1.1 Value chain analysis 2675.1.2 Critical success factor (CSF) 2715.1.3 Hedgehog 2745.1.4 SWOT and TOWS 2775.1.5 Life cycle 2845.1.6 5 Forces 2895.1.7 Competitor analysis 2935.1.8 Customer segmentation 2975.1.9 Strategic market group 3005.1.10 Environmental analysis (PEST) 3045.1.11 Excursion: Introduction into strategic development 3065.1.12 Business matrix 3075.1.13 Product/market mix 3125.1.14 Blue ocean 3155.1.15 Strategic development options 3195.1.16 Strategy matrix 3245.2 Technical analysis (system, process, data, technology) 3265.2.1 Architectural decomposition view 3265.2.2 Functional decomposition 3285.2.3 Process analysis 3315.2.4 Interface analysis 3345.2.5 Logical data relationship 3385.2.6 Entity relationship diagram 3405.2.7 Technology and systems landscape 3425.2.8 Requirements catalogue 3445.2.9 Logical and functional system modelling 3465.3 Organisational analysis 3485.3.1 Organisational structure 3505.3.2 Diamond grading 3555.3.3 Org structure versus process 3565.3.4 Span of control 3585.3.5 Organisational assessment 3605.3.6 Powergram 3615.3.7 Communication net 3645.3.8 Communication matrix 3665.3.9 Communication structures 3706 Decision making (incl. evaluation, prioritisation)3726.1 Decision tree 3776.2 Perspectives3 3796.3 Argument balance 3806.4 Swap sorting 3826.5 Pair ranking 3826.6 Cross of beliefs 3846.7 Polarities 3856.8 Utility analysis 3876.9 Nominal group 3896.10 100 Points 3916.11 Cartesian coordinates 3926.12 Vroom Yetton 3936.13 Risk analysis 3966.14 Prioritisation matrices 4016.15 Think 360 4066.16 Distance mapping 4086.17 Reflections 4117 Project management tools4137.1 Project management activities, tools, terms and indicators of risk 4147.1.1 Key project management activities and tools 4147.1.2 Brief glossary of key project management terms 4177.1.3 Warning signs of project risks 4197.2 Project contract 4217.3 LogFrame 4247.4 Project roadmap/programme 4307.5 Work breakdown structure 4327.6 Gantt chart 4367.7 Project work plan 4377.8 Project environment analysis 4387.9 Project structure 4407.10 Project management roles and responsibilities 4427.11 Project communication plan 4457.12 Accountability matrix (CIDA) 4497.13 Stakeholder communication 4517.14 Workshop guideline 4537.15 Expectation review 4557.16 Booz ball evaluation 4567.17 Six thinking hats 4577.18 Action steps and reviews 4587.19 Project management skills radar 4598 Annex A Check Questions4638.1 Check questions for a project start 4638.2 Check questions to review ideas and qualitative information 4648.3 Check questions to define the current situation diagnostic 4648.4 Check questions to define goals and objectives 4658.5 Check questions during an analysis 4668.6 Check questions during decision making 4678.7 Check questions for the project initiation phase 4689 Annex B Scenarios and tool lists4699.1 Authors top 10 tools 4699.2 Scenario: Good practice for project and problem definition 4699.3 Project planning and definition 4719.4 Strategic analysis 4729.5 Org analysis and org design 4739.6 Organisational restructuring 4749.7 Feasibility study 4749.8 System development 4759.9 Strategy workshop 4769.10 Business process improvements 477Bibliography 478Application areas of each tool (in alphabetic order) 484

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